Category: Self-Service Portals
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AI Personalization: The Future of Customer Retention
AI Personalization: The Future of Customer Retention Artificial Intelligence (AI) has significantly reshaped numerous industries, but its most profound impact is perhaps in the realm of customer retention. As businesses compete in a crowded marketplace, personalized experiences powered by AI are emerging as the secret sauce for customer loyalty and engagement. Here’s an in-depth look…
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Improve communication and service delivery in Ontario municipalities
Here is an outline of opportunities to improve in areas like by-law enforcement, permitting, and general service delivery: I. Enhance Digital Channels for Communication and Service Delivery A. Develop user-friendly websites and mobile apps 1. Allow online permit applications and payments 2. Submit service requests and track their status 3. Access by-law information and report…